Website & CMS Reports

We'll help you understand your site's website trends and identify the important facts like what keywords your visitors are using to get to your site and where these visitors are coming from. CMS reports will help you easily identify the operations that are happening within. You'll be able to see the numbers and list of documents that are or have been archived, checked-out, active, modified and much more. These types of reports will help you understand how to efficiently refine the permissions you give to those who have access into the back end of your site.

LIVE Chat Reports

You've got to know how many chats your visitors and your operators are engaging, accepting and missing as well as how long these chats last, how well your operators conduct their online customer service and so on. To sum it all up, you'll have documented conversations and various types of statistics that will help you understand how to perfect your online customer service operations.

Phone Reports

Many businesses don't truly know when and where their marketing dollars are best spent. With unique numbers assigned to each of your campaigns, we can help you identify the true when and where answers you deserve to know. We'll also provide you detailed information about your incoming calls, including caller information, call durations, numbers callers were transferred to and recored conversations.