LIVE Chat
Online customer service is a critical asset to seeing an increase in leads. You wouldn’t let customers walk around your physical store without being helped right? So why not provide the same type of customer service in your virtual store? With LIVE Chat, you’ll have all the tools needed to interact with your virtual customers just as if they were in your physical store.
Real Time Visual Tracking
See exactly what your visitors see, page by page. Learn more.
LIVE Visitor Engaging
Engage your visitors with proactive 'Invite' pop-up windows. Learn more.
LIVE Visitor Support
Make yourself available to interact with on your site. Learn more.
Links To Your Site
Draw more people on the web to your site. Learn more.
Visitor Pre-Select Chat
Let visitors choose which department to speak with. Learn more.
Instant Translation
Communicate with visitors in over 20 languages. Learn more.
Responses & Messages
Send automatic messages to visitors when operators are not available. Learn more.
Site Entry Alerts
Stay alert with visitors entering your site or wanting to chat. Learn more.
Automatic Flagging
Use flagging settings to know what type of visitor you're dealing with. Learn more.
Filter Current Visitors
Divide the work up between operators by filtering visitors. Learn more.
On-The-Fly Routing
Quickly transfer chats to other operators and departments. Learn more.
Call Back Requests
Let visitors request call backs from the appropriate departments. Learn more.
Hours Scheduler
Display an after-hours image instead of live chat. Learn more.
Operator Monitoring
See how many chats your operators are engaging, accepting and missing. Learn more.